Frequently Asked Questions

BUYER GUARANTEE:


As per our terms and policies, Your order is backed with a 100% money back guaranteed when your tickets are delivered to you BEFORE the time of the event. 

Can I sell my tickets on SuperSeats? 


Sure! If you have tickets you want to sell please visit our selling site here

Can you cancel your order? 


As per our terms and policies, all sales are final with no cancellations, exchanges, or refunds after the order has been accepted. 

Where are your tickets? 


Your order will often have a delivery delay date. This is located on your confirmation receipt email that you receive following the purchase of your tickets. Your tickets are guaranteed delivery before the day of the event. 

Will your seats be next to each other? 


YES! Some venues do state odd or even numbered seating for specific sections. But, don't worry, your tickets are guaranteed next to each other unless otherwise stated in the tickets notes AND on your order receipt. 

Why are you experiencing multiple charges? 


If you have experienced two or more charges on your bank statement, please be aware that they are Pre-Authorizations and only ONE will be a captured transaction. The rest will fall off from your bank statement in 3 to 5 business days. If you still have charges on your card AFTER the 6th business day, please give us a call. 


If you have any more questions about buying tickets please email us at support@superseats.com OR call us at 844 753 8314 



If you have any more questions about selling tickets please email us at sales@superseats.com 

Thank you,


Super Seats Support Staff


844 753 8314

www.superseats.com

support@superseats.com


An Email sent to us will often times receive a faster response than leaving a voicemail.